Nimble Terms of Use

1. Accounts

You must be at least 18 and provide accurate information. You are responsible for everything that happens under your account and API keys. Keep keys secret, and don’t embed them in client-side code or public repositories. Tell us promptly at legal@bespokelabs.ai if you believe a key or account is compromised. We may revoke keys we detect as leaked.

2. Your content

Ownership. You keep all rights to the Inputs you send. As between you and us, you own the Outputs, and we assign to you any rights we have in them. Outputs may not be unique; other customers may receive similar classifications.

Our use. We use Inputs and Outputs only to provide, secure and support the Services, as described in the Privacy Policy. We do not use them to train or improve our models unless your organization opts in.

Your responsibilities. You confirm you have the rights and any notices or consents needed to send Inputs to us. Don’t send special-category data (such as health, biometric or financial account data) unless we have signed a data processing agreement covering it.

Accuracy. Nimble produces probabilistic classifications that can be wrong. Evaluate Outputs for your use case, and have a human review them before you use them for decisions that have legal or similarly significant effects on people.

3. Acceptable use

You may not, and may not let others:

1. Use the Services for anything illegal, fraudulent, or harmful, including unlawful discrimination or surveillance.
2. Make fully automated decisions about people’s eligibility for credit, employment, housing, insurance, education or government benefits without a human in the loop.
3. Send malware or content that infringes others’ rights.
4. Probe, scan, or break our security, or bypass rate limits, spend limits or key restrictions.
5. Reverse engineer the models or Services, or use Outputs to build a competing classification model, except as the law permits.
6. Resell or sublicense raw API access without our written permission. Building your own product on top of Nimble is allowed.
7. Share accounts or create multiple accounts to claim more free credits.

You may publish benchmarks and evaluations of Nimble if you describe your method accurately.

4. Credits, fees and payment

Prepaid credits. Nimble is billed in prepaid credits, charged per input token at the prices on our pricing page. New verified accounts may receive a one-time promotional credit. Top-ups are at least $5.

Auto-reload. If you turn on auto-reload, you authorize us to charge your saved payment method for the amount you choose whenever your balance falls below your threshold ($5 by default). You can turn it off at any time in the console.

Expiry and refunds. Promotional credits may expire after 180 days. Credits have no cash value, and fees are non-refundable except where the law requires otherwise or we decide to issue a refund.

Zero balance. When your balance reaches zero, API requests will fail until you add credits. Usage recorded while a request is in flight may create a small negative balance, which we deduct from your next purchase.

Taxes. Prices exclude taxes. You are responsible for applicable taxes, which we may collect.

Price changes. We may change prices with at least 14 days’ notice on the pricing page or by email. Changes apply to usage after they take effect.

5. Suspension and termination

We may suspend or limit your access, with notice where practical, if you breach these Terms, fail to pay, create a security or legal risk, or if the law requires it. You may stop using the Services and close your account at any time. We may terminate these Terms with 30 days’ notice, or immediately for a material breach. On termination, your right to use the Services ends, unused promotional credits are forfeited, and we delete your content as described in the Privacy Policy. Sections 2, 4 (amounts owed), 6 to 10 survive.

6. Feedback and our IP

We and our licensors own the Services, the models and all related IP. If you send feedback, we may use it without obligation to you.

7. Disclaimers

THE SERVICES AND OUTPUTS ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE EXTENT ALLOWED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTY THAT OUTPUTS WILL BE ACCURATE OR THAT THE SERVICES WILL BE UNINTERRUPTED. Beta or preview features are provided without any commitment.

8. Limitation of liability

TO THE EXTENT ALLOWED BY LAW, NEITHER PARTY IS LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR LOST PROFITS, REVENUE OR DATA. EACH PARTY’S TOTAL LIABILITY UNDER THESE TERMS IS LIMITED TO THE GREATER OF (A) THE AMOUNTS YOU PAID US IN THE 12 MONTHS BEFORE THE CLAIM AROSE, OR (B) $100. These limits do not apply to your payment obligations, your breach of Section 3, or either party’s gross negligence, willful misconduct or fraud.

9. Indemnity

You will defend and indemnify Bespoke Labs against third-party claims arising from your Inputs, your applications, or your breach of these Terms or the law.

10. Disputes and governing law

These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-law rules. Before filing a claim, each party will try to resolve the dispute informally for 30 days. Any unresolved dispute will be settled by binding individual arbitration administered by JAMS, except that either party may bring a claim in small-claims court or seek injunctive relief for IP misuse. Class actions and class arbitrations are waived. You may opt out of arbitration by emailing legal@bespokelabs.ai within 30 days of first accepting these Terms.

11. General

We may update these Terms. For material changes, we will give org admins at least 14 days’ notice by email or in the console; continued use after that means you accept them. These Terms, the Privacy Policy and any order form or DPA are the entire agreement. If a provision is unenforceable, the rest remains in effect. You may not assign these Terms without our consent, except to a successor of your business. We are not liable for delays caused by events beyond our reasonable control. Notices to us: legal@bespokelabs.ai.